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Rock’n Dough Website Terms & Conditions

Effective Date: March 17th, 2026

Welcome to the Rock’n Dough website (the “Site”). These Terms & Conditions (“Terms”) govern your access to and use of the Site, including any online ordering, promotions, loyalty or rewards features, catering inquiries, reservations, and text messaging programs offered by Rock’n Dough (“Rock’n Dough,” “we,” “us,” or “our”).

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Rock’n Dough

Rock’n Dough is a restaurant and hospitality brand offering dine-in, takeout, catering, beverage, brewery, and related guest services. Availability of menu items, pricing, promotions, hours, delivery zones, and services may vary by location.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state, to use this Site for purchases, reservations, marketing sign-ups, or other transactions. By using this Site, you represent that you meet this requirement.

3. Site Content and Intellectual Property

All content on this Site, including text, graphics, logos, menus, photos, videos, designs, branding, trademarks, service marks, and other materials, is owned by or licensed to Rock’n Dough and is protected by applicable intellectual property laws.

You may use the Site for personal, non-commercial use only. You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, create derivative works from, or exploit any content from this Site without our prior written permission.

4. Menu Information, Pricing, and Availability

We work hard to keep menu descriptions, pricing, item availability, allergy notes, and promotions accurate. Even so, errors, delays, and location-by-location differences can happen.

Rock’n Dough reserves the right to:

  • change menus, prices, offerings, and availability at any time;

  • correct errors or inaccuracies;

  • limit quantities;

  • refuse or cancel orders when necessary; and

  • substitute items when appropriate and permitted.

Prices shown on the Site may not include taxes, gratuities, service fees, delivery charges, third-party platform fees, or other applicable charges unless expressly stated.

5. Online Orders

If the Site allows online ordering, all orders are subject to acceptance by the applicable Rock’n Dough location. We may refuse or cancel an order for reasons including item unavailability, suspected fraud, pricing errors, or operational limitations.

Once an order is placed, changes or cancellations may not be possible, especially after preparation has started.

You are responsible for reviewing your order carefully before submitting it, including pickup location, timing, item selection, and special instructions.

6. Catering, Large Orders, and Event Orders

Catering requests, large-format orders, and event services may be subject to separate proposals, contracts, minimums, cancellation terms, service charges, staffing fees, rental fees, or other written agreements. If a separate signed agreement applies, that agreement will control in the event of any conflict with these Terms.

7. Gift Cards, Promotions, and Offers

Gift cards, promo codes, discounts, loyalty offers, and limited-time promotions are subject to separate terms, expiration rules where permitted by law, exclusions, location participation, and availability.

Promotions:

  • may not be combined unless expressly stated;

  • may be changed or discontinued at any time;

  • may be limited to participating locations; and

  • have no cash value unless required by law.

8. Reservations and Waitlist Features

If the Site offers reservation, waitlist, or event inquiry features, submission of a request does not guarantee a booking unless confirmed by Rock’n Dough. We reserve the right to modify seating times, party accommodations, and reservation availability based on operational needs.

9. User Conduct

You agree not to use the Site:

  • for any unlawful, fraudulent, abusive, or harmful purpose;

  • to interfere with Site security or functionality;

  • to scrape, harvest, or collect data without permission;

  • to upload malicious code or harmful material;

  • to impersonate another person or entity; or

  • to submit false, misleading, or inaccurate information.

10. User Submissions

If you submit reviews, comments, photos, feedback, testimonials, contest entries, or other materials to us through the Site, social media, or other channels, you grant Rock’n Dough a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, modify, publish, display, and distribute those materials for marketing, promotional, operational, and business purposes, subject to applicable law.

You represent that you have the right to submit that content and that it does not violate the rights of any third party.

11. Third-Party Links and Services

The Site may link to third-party websites, delivery providers, reservation systems, payment processors, gift card vendors, or social media platforms. We do not control and are not responsible for the content, terms, privacy practices, or operations of third-party services. Your use of those services is at your own risk and subject to their terms.

12. Allergies and Dietary Information

We may provide ingredient, allergen, or dietary information for convenience. However, our kitchens and bars handle common allergens, and we cannot guarantee that any item is completely free of allergens or cross-contact.

If you have a food allergy or dietary concern, please contact the restaurant directly before ordering and notify staff clearly when placing your order.

13. Payment

If you make a purchase through the Site, you agree to provide current, complete, and accurate billing and payment information. By submitting payment information, you authorize us and our service providers to charge the full amount due, including applicable taxes and fees.

14. Privacy

Your use of the Site is also subject to our Privacy Policy, which is incorporated into these Terms by reference. If there is a conflict between these Terms and the Privacy Policy regarding data practices, the Privacy Policy will control on those issues.

15. SMS / Text Messaging Terms

By providing your mobile number and opting in, you agree to receive text messages from Rock’n Dough at the number you provided. These messages may include marketing and promotional messages, specials, offers, event updates, loyalty or rewards communications, order-related notifications, guest service communications, and other information related to Rock’n Dough.

By signing up for text messages, you expressly consent to receive recurring automated marketing and non-marketing text messages from Rock’n Dough at the mobile number you provided. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

You understand and agree that:

  • message frequency may vary based on your interactions, preferences, and relationship with Rock’n Dough;

  • consent to receive texts is not required to make a purchase;

  • message and data rates may apply based on your wireless plan;

  • you may opt out at any time by replying STOP to any text message;

  • for help, reply HELP or contact us at info@rockndough.com;

  • carriers are not liable for delayed or undelivered messages;

  • text messaging may not be available on all carriers or all devices; and

  • we may discontinue or modify our messaging program at any time.

If you opt out, we may send you one final message confirming your opt-out request. Consumers must be allowed to revoke consent through reasonable methods, and current FCC rules require opt-out and revocation requests to be honored promptly.

16. Mobile Consent and Data Use

By opting into text messages, you confirm that you are the authorized user of the mobile number provided or that you have the account holder’s permission to enroll that number.

No mobile information will be shared with third parties/affiliates for their marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, platform providers, and message delivery vendors, is permitted only as necessary to operate our messaging program and business operations. Messaging opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing. This language aligns with common 10DLC vetting expectations.

17. Opt-In Methods

Rock’n Dough may collect text-message consent through web forms, online checkboxes, keyword sign-up, point-of-sale sign-up, event forms, loyalty enrollment, or other permitted methods. Any text-message opt-in checkbox should be optional, specific to SMS, and separate from consent for email, phone calls, or other marketing channels. Best-practice guidance also expects businesses to document how consent was obtained.

18. Disclaimer of Warranties

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ROCK’N DOUGH DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROCK’N DOUGH AND ITS OFFICERS, OWNERS, EMPLOYEES, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE OR ANY SERVICES PROVIDED THROUGH IT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

Some states do not allow certain limitations, so portions of this section may not apply to you.

20. Indemnification

You agree to defend, indemnify, and hold harmless Rock’n Dough and its affiliates, officers, employees, owners, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your violation of these Terms or misuse of the Site.

21. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except to the extent superseded by applicable federal law.

Any dispute arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in Tennessee, and you consent to the jurisdiction of those courts.

22. Changes to These Terms

We may update these Terms from time to time. Any changes will become effective when posted on this Site, unless a later effective date is stated. Your continued use of the Site after updated Terms are posted means you accept the revised Terms.

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